DESKRIPSI
ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.
Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).
Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3 Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut adalah:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
TUJUAN PELATIHAN
- IT services yang mampu menyelaraskan secara lebih baik dengan prioritas dan tujuan bisnis
- Mengetahui IT Cost sehingga bisnis mampu membuat perencanaan keuangan dengan lebih baik
- Meningkatkan produktifitas bisnis, efisiensi, dan efektifitas karena IT services lebih terpercaya dan bekerja lebih baik bagi business user
- Financial savings dengan cara memperbaiki resource management dan mengurangi rework
- Lebih efektif dalam change management, yang memungkinkan bisnis dapat terus mengikuti perubahan dan mengarahkan perubahan bisnis ke pencapaian keuntungan
- Memperbaiki kepuasan user dan customer terhadap IT
- Memperbaiki perspesi dan brand image end-customer
MATERI PELATIHAN
DAY 1
INTRODUCTION
- The Four Perspectives (Attributes) of ITSM Benefits of ITSM
- Business and IT Alignment
- What is ITIL®?
COMMON TERMINOLOGY
- What are Services?
- Processes & Functions
- Defining Processes
- Defining Functions
- Connecting Processes and Functions
THE SERVICE LIFECYCLE
- Mapping the Concepts of ITIL® to the Service Lifecycle
- How does the Service Lifecycle work?
SERVICE STRATEGY
- Major Concepts
- Creating Service Value
- Service Packages and Service Level Packages
- Service Strategy Processes
- Service Portfolio Management
- Financial Management
- Demand Management
- Service Strategy Summary
- Interfaces with the Service Design Phase
- Interfaces with the Service Transition Phase
- Interfaces with the Service Operation Phase
- Interfaces with the Continual Service Improvement Phase
- Service Strategy Service Scenario
- Overall Service Strategy
- Service Portfolio Management Considerations
- Financial Management Considerations
- Demand Management Considerations
LATIHAN DAN PRAKTEK
STUDI KASUS : DAY 2
SERVICE DESIGN
- Major Concepts
- Five Major Aspects of Service Design
- \Service Design Packages
- Service Design Processes
- Service Level Management
- Supplier Management
- Service Catalogue Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Service Design Scenario
- Service Level Management Considerations
- Capacity Management Considerations
- Availability Management Considerations
- Information Security Management Considerations
- Service Catalogue Management Considerations
- ITSCM Considerations
- Supplier Management Considerations
SERVICE TRANSITION
- Service Transition Processes
- Knowledge Management
- Service Asset and Configuration Management
- Change Management
- Release and Deployment Management Service Validation and Testing
- Service Transition Summary
- Service Transition Scenario
- Knowledge Management Considerations
- Service Asset and Configuration Management Considerations
- Change Management Considerations
- Release and Deployment Management Considerations
- Service Validation and Testing Considerations
- Service Transition Review Questions
SERVICE OPERATION
- Service Operation Functions
- The Service Desk
- Technical Management
- IT Operations Management
- Application Management
- Service Operation Processes
- Event Management
- Incident Management
- Problem Management
- Request Fulfillment
- Access Management
- Service Operation Scenario
- Functions
- Processes
- Service Operation Review Questions
LATIHAN DAN PRAKTEK
STUDI KASUS
DAY 3
CONTINUAL SERVICE IMPROVEMENT
- Continual Service Improvement Processes
- Service Level Management
- Service Measurement and Reporting
- CSI ( Step) Improvement Process
- Continual Service Improvement Summary
- Continual Service Improvement Scenario
- Service Level Management
- Service Measurement and Reporting
- CSI Process
- Continual Service Improvement Review Questions
PESERTA :
· Programmer aplikasi desktop pemula
· MIS perusahaan
FASILITAS
- Handout, flashdisk, certificate, training kit, Souvenir, 1X lunch and 2X coffee break,Qualified instructor, transportation during the program.
INFORMASI LEBIH LANJUT MOHON HUBUNGI KAMI
PT. Serasan Cipta Abadi
Jalan Wijoyo Mulyo Pesona Gelagah Mas B12 Tamanan Bantul Yogyakarta
Telephone : 0812-2726-4889
